Reception Manager: Lead Guest Experience & Team Growth

Hotel Indigo; Chester; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Staff room rates for you and friends/f

50% off dining in hotel restaurants/b

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Flexible shift patterns and contracts

5-Star Service rewards programme

Wagestream pay access

Employee Assistance Programme

Internal communications hub

Job summary

Hotel Indigo Chester is seeking an enthusiastic Reception Manager to oversee the reception and front office, ensuring guests receive a warm welcome and seamless service.

You will lead a team, recruit and train colleagues, and collaborate with other head of departments to maintain exceptional standards across the hotel.

This role suits a proactive hospitality professional with strong communication skills and a passion for guest experience.

Qualifications

• Experience as Reception Manager or similar in hospitality.
• Proven leadership and people-management skills.
• Strong customer-service orientation and communication.
• Eligible to work in the UK with right to work documentation.

Responsibilities

• Organise and run the reception and front office operations.
• Lead and develop the Reception team to deliver a warm welcome.
• Ensure guest experience is exceptional and consistent.
• Collaborate with department heads to smooth operations.

Skills

Front of House management

Team leadership

Customer service

Job description

Hotel Indigo Chester is seeking an enthusiastic Reception Manager to oversee the reception and front office, ensuring guests receive a warm welcome and seamless service.

You will lead a team, recruit and train colleagues, and collaborate with other head of departments to maintain exceptional standards across the hotel.

This role suits a proactive hospitality professional with strong communication skills and a passion for guest experience.