Reception Manager

Hotel Indigo; Chester; In loco; GBP 38.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff room rates for you and friends/f

50% off dining in hotel restaurants/b

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Flexible shift patterns and contracts

5-Star Service rewards programme

Wagestream pay access

Employee Assistance Programme

Internal communications hub

Descrizione del lavoro

Hotel Indigo Chester is seeking an enthusiastic Reception Manager to oversee the reception and front office, ensuring guests receive a warm welcome and seamless service.

You will lead a team, recruit and train colleagues, and collaborate with other head of departments to maintain exceptional standards across the hotel.

This role suits a proactive hospitality professional with strong communication skills and a passion for guest experience.

Competenze

• Experience as Reception Manager or similar in hospitality.
• Proven leadership and people-management skills.
• Strong customer-service orientation and communication.
• Eligible to work in the UK with right to work documentation.

Mansioni

• Organise and run the reception and front office operations.
• Lead and develop the Reception team to deliver a warm welcome.
• Ensure guest experience is exceptional and consistent.
• Collaborate with department heads to smooth operations.

Conoscenze

Front of House management

Team leadership

Customer service

Descrizione del lavoro

At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.

From the 2000-year-old defensive walls that encircle the bewitching City of Chester to the vibrant arts scene and countless Bars, Restaurants and Nightclubs, this neighbourhood is positively buzzing. Enriched with local history our boutique hotel is a great base to explore this wonderful city.

Home to The Forge, our Restaurant with a traditional approach to contemporary British cooking. Our menu is a celebration of our passion for wild food. Marrying the refinement of century old techniques with the very best local ingredients, The Forge brings to life the flavours, textures and aromas of the lands that surround us.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We have a fantastic opportunity for an enthusiastic Reception Manager to join our team. Responsible for the organisation and running of the reception and supporting the front office, You’ll be front and centre of our stage leading your team to provide guests and visitors with a warm welcome and unparalleled service. Your number one priority is the customer experience and you will have a strong track record in motivating and leading a team, whilst also being prepared to roll up your sleeves and get stuck in! You will be someone who likes to get to know people, be able to start authentic, genuine conversations and inspire our guests to create wonderful memories.

Whilst being a constant presence on the floor you will also need to recruit, manage and lead the Reception Team to success. Strong attention to detail and a good understanding of front office systems and procedures is essential. You will be incredibly structured and encourage strong working relationships between the other HOD’s, working together to ensure the smooth running of each department.

The Ideal Candidate:

We’re looking for an experienced Reception Manager that will inspire the team to put our guests at the heart of everything they do. You’ll need experience working in a similar role within the hospitality industry, ideally within a Front of House department. You’ll have led a team and be confident in communicating across all levels and supporting other HOD’s with the smooth running of each department. Your daily priorities will change based on the needs of the business so being flexible and adaptable is a must for this role. You’ll have a big task on your hands so your attention to detail and organisational skills will need to be second to none.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.