Reception Manager: Lead Guest Experience & Sales

Clermont Hotel Group; Greater London; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

Pension

Healthcare

Meals on duty

Staff discounts

Refer a friend

Season ticket loan

Mental health support

Employee assistance

Zusammenfassung

Thistle Holborn - The Kingsley, in London, is seeking a Reception Manager to lead the front desk team and ensure a flawless guest experience from check-in to check-out. This role blends hospitality excellence with team leadership in a 4-star Edwardian setting near Covent Garden.

You will recruit, train, and mentor staff, while also driving sales at the desk and supporting overall guest satisfaction.

Qualifikationen

• Experience leading hotel front desk or reception teams.
• Proven ability to drive sales at the desk.
• Strong guest service and communication skills.
• Willingness to recruit, train and develop team.

Aufgaben

• Lead by example to deliver exceptional guest service.
• Ensure smooth check-in and check-out.
• Resolve guest queries with proactive approach.
• Recruit, train and develop team members.
• Drive desk sales and upsell opportunities.

Kenntnisse

Leadership

Attention to detail

Hospitality passion

Communication

Analytical skills

Opera knowledge

Tools

Opera (PMS)

Jobbeschreibung

Thistle Holborn - The Kingsley, in London, is seeking a Reception Manager to lead the front desk team and ensure a flawless guest experience from check-in to check-out. This role blends hospitality excellence with team leadership in a 4-star Edwardian setting near Covent Garden.

You will recruit, train, and mentor staff, while also driving sales at the desk and supporting overall guest satisfaction.