5-Star Boutique Reception Supervisor – Guest Experience

Edwardian Group; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

28 days Holiday

Complimentary meals

Annual complimentary night stays

Discount platform access

Company pension enrolment

Wellbeing champions

Edwardian Academy

Job summary

The Londoner Hotel in London is recruiting a Reception Supervisor to lead the front desk team at our 5-star super-boutique property. You will greet guests, handle check-in/check-out and inquiries, and ensure smooth operations at the reception.

We are looking for prior supervisory experience, impeccable English, and strong attention to detail. The role is based on site with competitive benefits and career development opportunities within the Edwardian Hotels group.

Qualifications

• Previous hotel reception supervisory experience preferred within 4- or 5-star operation.
• Experience with Opera and Office 365 IT systems.

Responsibilities

• Meet and greet guests, manage check-in/check-out and guest inquiries.
• Supervise the reception team to exceed guest expectations.
• Maintain high levels of customer satisfaction in line with core values.

Job description

The Londoner Hotel in London is recruiting a Reception Supervisor to lead the front desk team at our 5-star super-boutique property. You will greet guests, handle check-in/check-out and inquiries, and ensure smooth operations at the reception.

We are looking for prior supervisory experience, impeccable English, and strong attention to detail. The role is based on site with competitive benefits and career development opportunities within the Edwardian Hotels group.