Reception Manager — Lead Guest Experience & Team Growth

Clermont Hotel Group; Greater London; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Discounts & Perks

Refer a Friend

Interest-Free Loans

Mental Health Support

Gym Discounts

Volunteer Days

Job summary

The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at One Whitehall Place.

We are seeking a Reception Manager to lead by example, delivering superb guest service and a seamless check-in/check-out experience. You will develop the team through recruitment, training and ongoing mentoring, while also driving sales from

Qualifications

• Proven leadership to motivate teams and deliver exceptional service.
• Excellent communication with guests and colleagues.
• Detail-oriented with high hospitality standards.

Responsibilities

• Lead by example to ensure outstanding guest service and smooth check-in/check-out.
• Develop and coach the team through recruiting, training and ongoing development.
• Balance guest service with a sales component at the desk and drive sales.

Skills

Leadership

Attention to detail

Hospitality

Communication

Analytical skills

Opera knowledge

Tools

Opera

Job description

The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at One Whitehall Place.

We are seeking a Reception Manager to lead by example, delivering superb guest service and a seamless check-in/check-out experience. You will develop the team through recruitment, training and ongoing mentoring, while also driving sales from