Reception Manager: Lead Front Office & Guest Experience

ValorHospitality; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

Valor Hospitality is seeking a Reception Manager to drive standards and deliver an exceptional guest experience across the Front Office. You will lead with purpose, manage a high-performing team, and respond proactively to guest needs while aligning with brand expectations.

The role covers shifts across 7 days, with 40 hours per week, and a salary of £31,572 per year. Valor offers apprenticeships and structured training as part of career development.

Responsibilities

• Lead the Front Office team to deliver an exceptional guest experience.
• Set and monitor departmental targets and guest satisfaction metrics.
• Manage shift patterns and staffing across 7 days a week.
• Drive standards and implement brand training and apprenticeships offered.

Job description

Valor Hospitality is seeking a Reception Manager to drive standards and deliver an exceptional guest experience across the Front Office. You will lead with purpose, manage a high-performing team, and respond proactively to guest needs while aligning with brand expectations.

The role covers shifts across 7 days, with 40 hours per week, and a salary of £31,572 per year. Valor offers apprenticeships and structured training as part of career development.