Front Office Leader - Guest Experience & Flexible Shifts

ValorHospitality; Birmingham; On-site; GBP 35,000 - 52,000; Full time

Job summary

Valor Hospitality is seeking a Front Office Manager to lead the front desk and deliver an exceptional guest experience across our property in the United Kingdom. You will drive standards with commercial acumen, set targets, monitor guest satisfaction and build a high performing team.

We require flexibility to work a range of shifts, including evenings and weekends, and the ability to respond proactively to varied situations. Join us to shape guest journeys and service excellence.

Qualifications

• Proven track record of driving standards and guest experience.
• Monitoring guest satisfaction and setting departmental targets.
• Flexibility to work a range of shifts and days.

Responsibilities

• Lead the front office team and build a high-performing unit.
• Monitor guest satisfaction and set departmental targets.
• Work a range of shifts and days with flexible contracted hours.

Skills

Front office leadership

Guest experience focus

Commercial awareness

Job description

Valor Hospitality is seeking a Front Office Manager to lead the front desk and deliver an exceptional guest experience across our property in the United Kingdom. You will drive standards with commercial acumen, set targets, monitor guest satisfaction and build a high performing team.

We require flexibility to work a range of shifts, including evenings and weekends, and the ability to respond proactively to varied situations. Join us to shape guest journeys and service excellence.