Front Office Manager - Guest Experience Leader

Valor Hospitality; Gloucester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Valor Hospitality is seeking a Front Office Manager in the United Kingdom to lead the front office team and drive high guest service standards across the hotel. You will monitor guest satisfaction, set departmental targets, and use your commercial acumen to enhance performance, while remaining innovative and responsive to various situations.

You will build a high-performing team, supervise a flexible shift pattern across 7 days a week, with opportunities to discuss contracted hours at interview

Responsibilities

• Front Office Manager will be responsible for the front office team.
• Building a high performing team across the division.

Job description

Valor Hospitality is seeking a Front Office Manager in the United Kingdom to lead the front office team and drive high guest service standards across the hotel. You will monitor guest satisfaction, set departmental targets, and use your commercial acumen to enhance performance, while remaining innovative and responsive to various situations.

You will build a high-performing team, supervise a flexible shift pattern across 7 days a week, with opportunities to discuss contracted hours at interview