Front Office Manager

ValorHospitality; Birmingham; On-site; GBP 35,000 - 52,000; Full time

Job summary

Valor Hospitality is seeking a Front Office Manager to lead the front desk and deliver an exceptional guest experience across our property in the United Kingdom. You will drive standards with commercial acumen, set targets, monitor guest satisfaction and build a high performing team.

We require flexibility to work a range of shifts, including evenings and weekends, and the ability to respond proactively to varied situations. Join us to shape guest journeys and service excellence.

Qualifications

• Proven track record of driving standards and guest experience.
• Monitoring guest satisfaction and setting departmental targets.
• Flexibility to work a range of shifts and days.

Responsibilities

• Lead the front office team and build a high-performing unit.
• Monitor guest satisfaction and set departmental targets.
• Work a range of shifts and days with flexible contracted hours.

Skills

Front office leadership

Guest experience focus

Commercial awareness

Job description

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front OfficeManager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training - you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at .

Please note that employment is subject to proof of eligibility to work in the UK.

Expected Salary (this is not sent to the employer)