Reception Manager - Days

Clermont Hotel Group; London; On-site; GBP 30,000 - 55,000; Full time

Job summary

An established industry player seeks a dynamic Reception Manager to lead a dedicated team in a prestigious 5-star hotel. This exciting role involves overseeing guest relations, driving sales, and ensuring exceptional experiences for all guests. If you have a passion for hospitality and a proven leadership track record, this position offers a fantastic opportunity for professional growth and development in a vibrant environment. Join a team that values creativity and attention to detail, and be part of a hotel renowned for its excellence and service.

Benefits

Development opportunities

Discounted hotel rates

Interest-free season ticket loans

Employee Assistance Program

Pension and Healthcare schemes

Wagestream access

Paid volunteering days

Recommend a Friend scheme

Retail and service discounts

Recognition programs

Qualifications

• Proven track record in managing teams and ensuring guest satisfaction.
• Ability to handle challenging guest issues and drive sales.

Responsibilities

• Oversee the Front Office team to ensure an exceptional guest experience.
• Collaborate with departments for seamless service delivery.

Skills

Leadership

Guest Service

Communication Skills

Analytical Skills

Attention to Detail

Knowledge of Opera

Education

Level 7 Qualification (Master's Degree)

Job description

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Job Details

• Position: Reception Manager - Days, Full Time
• Contract Type: Permanent
• Hours: 39 hours per week

About the Hotel

The Royal Horseguards is a stunning 5-star hotel overlooking the River Thames, near The Embankment and Trafalgar Square. It features 282 bedrooms, a restaurant, bar, terrace, and exceptional banqueting facilities at One Whitehall Place, one of London's prestigious conference venues.

The Role

Are you a manager who prioritizes your team and guests? Do you listen and respond to their needs? Can you oversee the Front Office team and ensure an exceptional guest experience? We are looking for a leader with excellent leadership skills, a proven track record of results, and the ability to manage Reception, Guest Relations, and Nights. You will collaborate with other departments to provide a seamless experience, lead training and development, drive sales, manage budgets, and handle challenging guest issues.

What We Look For

• Creative and inspiring leadership
• Attention to detail
• Passion for guest service
• Excellent communication skills
• Analytical skills
• Knowledge of Opera (advantageous)

Benefits

• Development opportunities
• Discounted hotel rates
• Interest-free season ticket loans (conditions apply)
• Employee Assistance Program
• Pension and Healthcare schemes
• Wagestream access
• Paid volunteering days
• Recommend a Friend scheme
• Qualifications up to Level 7 (Master's Degree)
• Retail and service discounts
• Recognition programs

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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