Reception Manager

Hilton Worldwide, Inc.; London, Essex; On-site; GBP 33,000; Full time

Job summary

Join a forward-thinking company as a Reception Manager, where no two days are the same! In this dynamic role, you'll oversee the Front Office operations, ensuring guests receive exceptional service from check-in to check-out. With a focus on team development and guest satisfaction, you'll lead a dedicated team to create memorable experiences. Benefit from a supportive work culture, career growth opportunities, and a range of perks including free meals and discounts. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you!

Benefits

Smart uniform provided

Free meals when on duty

Career growth opportunities

Personal Development programmes

Team Member Travel Program

Team Member Referral Program

High street discounts

28 days holiday (increasing to 33 days)

Qualifications

• Previous supervisory experience in Front Office within the hotel sector.
• High level of IT proficiency and commercial awareness.

Responsibilities

• Oversee Front Office operations to ensure high standards.
• Maximise room occupancy and promote hotel services.
• Recruit, manage, train and develop the Reception team.

Skills

Customer Service

Leadership

Sales Skills

IT Proficiency

Interpersonal Skills

Pressure Management

Flexibility

Education

Degree in Hotel Management

Diploma in Hotel Management

Tools

Property Management Systems

Job description

Job Description - Reception Manager (HOT0BKTQ)

Job Description

Reception Manager (

Job Number:

HOT0BKTQ )

Work Locations

Work Locations

: DoubleTree by Hilton, London - Tower of London 7 Pepys Street London EC3N 4AF

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Annual salary of £33,000
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career your next position could beas an Assistant Front Office Manager
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

What will I be doing?

As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Reception team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office