Reception Manager

RAD Hotel Group; Shawsburn; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

4-weekly tips

Weekly pay

Discounts across RAD Hotel Groupvenues

Staff uniform provided

Career progression opportunities

Training and development provided

Staff meal on duty

Length of Service Incentives

Job summary

Radstone Hotel in Scotland is seeking an experienced Reception Manager to steer the day-to-day operation of the hotel reception, leading the team to deliver a warm, professional and exceptional guest experience from arrival through to departure.

Join a passionate RAD Hotel Group family-owned venue, offering a vibrant environment with opportunities for career progression, ongoing training and staff perks such as weekly pay and staff meals.

Qualifications

• Previous hotel reception or front office experience, with supervisory duties.
• Strong customer service and communication skills.
• Ability to lead a team and manage daily operations.
• Excellent organisational and administrative abilities.
• Proficient with booking systems and MS Office.

Responsibilities

• Lead and support the Reception team to maintain high service standards.
• Oversee check-ins, check-outs, reservations, and guest enquiries.
• Ensure accurate booking, rates, and guest information management.
• Handle guest feedback and resolve complaints professionally.
• Collaborate with General Manager and other departments for smooth operations.
• Assist with rotas and team administration; stay hands-on during busy periods.

Skills

Guest service leadership

Customer service

Communication skills

Team leadership

Administrative skills

Tools

Booking systems

Microsoft Office

Job description

Reception Manager

Radstone Hotel

Full-time

We are looking for an experienced and motivated Reception Manager to join the team at the Radstone Hotel. You will take responsibility for the day-to-day operation of the hotel reception, leading the team to deliver a warm, professional and exceptional guest experience from arrival through to departure.

Part of the award-winning, family-owned RAD Hotel Group, the Radstone Hotel is a renowned destination wedding and events venue with stunning views over the Lanarkshire countryside. Join a passionate team in a vibrant and dynamic environment, where we work together to exceed guest expectations.

What You'll Be Doing:

• Leading and supporting the Reception team, ensuring high standards of service are maintained at all times.
• Overseeing the day-to-day operation of the hotel reception, ensuring an efficient and welcoming service for all guests.
• Managing guest check-ins, check-outs, reservations, payments and enquiries, ensuring all processes are completed accurately.
• Handling guest feedback, queries and complaints professionally and effectively, working to resolve issues and maintain guest satisfaction.
• Ensuring the booking system is managed accurately, including room availability, rates, reservations and guest information.
• Supporting the team with upselling opportunities, helping to maximise revenue and enhance the guest experience.
• Training, coaching and developing Reception team members, supporting their performance and progression.
• Working closely with the General Manager and other departments to ensure smooth communication and effective daily operations.
• Monitoring reception standards and ensuring company procedures and service standards are consistently followed.
• Assisting with rotas, holidays and general team administration as required.
• Taking a hands-on approach to reception duties and supporting the team during busy periods.

What We're Looking For:

• Previous experience in a hotel reception or front office role, with supervisory or management experience desirable.
• Excellent customer service and communication skills, with a genuine passion for creating memorable guest experiences.
• Strong leadership skills and the ability to motivate, support and develop a team.
• Excellent organisational and administrative skills, with strong attention to detail.
• Confident using hotel booking systems and Microsoft Office.
• The ability to remain calm, professional and solutions-focused in a busy environment.
• A professional and well-presented appearance at all times.
• A proactive approach with the ability to work independently and use initiative.
• A valid driver's licence is desirable but not essential.

What We'll Offer You?

• 4-weekly tips
• Weekly pay
• Discounts across all RAD Hotel Group venues
• Staff uniform provided
• Career progression opportunities
• Training and development provided
• Staff meal on duty
• Length of Service and Birthday Incentives