Reservations Assistant

RAD Hotel Group; Cumnock; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday incentive

Weekly pay

Exclusive staff discounts across RAD H

Length of service incentive

Career progression opportunities

Training and development

Job summary

RAD Hotel Group in Scotland is seeking a Reservations Assistant to join our Head Office team in Cumnock. You will manage bookings from enquiry to confirmation, use sales-focused communication to maximise room revenue, and ensure a smooth guest journey across multiple venues.

We value a warm telephone manner, strong customer service, and the ability to work well within a busy team. Hospitality or reservations experience is a plus but not mandatory.

Qualifications

• Excellent verbal and written communication skills.
• Professional approach with strong attention to detail.
• Confidence and enthusiasm for sales opportunities.
• Warm, engaging telephone manner.
• Exceptional customer service skills.
• Ability to work effectively in a busy team.
• Hospitality or reservations experience is advantageous but not essential.

Responsibilities

• Manage hotel bookings from initial enquiry through to confirmation.
• Use communication and sales skills to maximise room sales and additional revenue opportunities.
• Provide hotels and colleagues with accurate and relevant guest information to ensure a seamless customer journey.
• Ensure all bookings are recorded accurately and efficiently.
• Handling guest enquiries professionally and confidently by telephone and other communication channels.
• Support the wider team with general administration and ensuring our reservations process remains accurate, efficient and effective.
• Build positive relationships with guests, potential guests and colleagues across the group.

Skills

Excellent communication

Attention to detail

Sales mindset

Telephone manner

Customer service

Teamwork

Willingness to learn

Job description

Reservations Assistant

RAD Hotel Group

Full-Time

Are you passionate about delivering exceptional customer service and creating memorable experiences from the very first point of contact?

The RAD Hotel Group is a multi-award-winning, family-owned group of hotels across Scotland. With 10 hotels across the West of Scotland and continued growth across the business, we’re looking for a friendly, professional and motivated Reservations Assistant to join our Head Office team in Cumnock.

This is a fantastic opportunity to become part of a growing hospitality business where great service, teamwork and career development are at the heart of what we do. Our Reservations team operates 7 days a week, with a variety of shift patterns available to suit different lifestyles and commitments.

What You'll Be Doing:

• Managing hotel bookings and reservations from initial enquiry through to confirmation.
• Using excellent communication and sales skills to maximise room sales and additional revenue opportunities.
• Providing hotels and colleagues with accurate and relevant guest information to ensure a seamless customer journey.
• Ensuring all bookings are recorded accurately and efficiently.
• Handling guest enquiries professionally and confidently by telephone and other communication channels.
• Supporting the wider team with general administration and ensuring our reservations process remains accurate, efficient and effective.
• Building positive relationships with guests, potential guests and colleagues across the group.

What We're Looking For:

• Excellent verbal and written communication skills.
• A professional approach with strong attention to detail.
• Confidence and enthusiasm when it comes to sales and identifying opportunities.
• A warm and engaging telephone manner.
• Exceptional customer service skills.
• The ability to work effectively as part of a busy team.
• A positive, proactive attitude and a desire to learn and develop.
• Hospitality or reservations experience would be advantageous, but is not essential.

What We'll Offer You:

• Birthday incentive.
• Weekly Pay.
• Exclusive discounts across all RAD Hotel Group venues.
• Length of service incentive.
• Career progression opportunities within a growing hotel group.
• Training and development to help you reach your potential.
• The opportunity to be part of an ambitious, award-winning hospitality group where your contribution really makes a difference.