Operations Manager

RAD Hotel Group; Glasgow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discount across RAD venues

Uniform provided

Weekly pay

Birthday & length of service rewards

Career progression opportunities

Job summary

RAD Hotel Group is seeking an experienced Operations Manager for Dalmeny Park House Hotel in Scotland to oversee day‑to‑day operations and ensure exceptional guest experiences across all departments.

You will lead, motivate, and develop departmental managers and broader hotel teams, manage staffing levels and budgets, and uphold brand standards, health and safety, and presentation across the property.

Qualifications

• Proven experience in an Operations Manager or senior management role within hospitality.
• Strong leadership and ability to develop teams.
• Excellent communication and organisational abilities.
• Experience managing budgets, labour controls, and performance targets.

Responsibilities

• Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
• Leading, motivating, and developing departmental managers and wider hotel teams.
• Managing staffing levels, rotas, and operational costs to support business performance targets.
• Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
• Ensuring all operational procedures, brand standards, and company policies are consistently followed.
• Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
• Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
• Working closely with senior management to drive revenue, performance, and guest satisfaction.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Customer service

Budget management

Job description

Operations Manager

Dalmeny Park House Hotel

Full‑Time

We’re seeking an experienced Operations Manager to oversee day‑to‑day operations at Dalmeny Park House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.

At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award‑winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.

What You’ll Be Doing:

• Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
• Leading, motivating, and developing departmental managers and wider hotel teams.
• Managing staffing levels, rotas, and operational costs to support business performance targets.
• Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
• Ensuring all operational procedures, brand standards, and company policies are consistently followed.
• Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
• Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
• Working closely with senior management to drive revenue, performance, and guest satisfaction.

What We’re Looking For:

• Proven experience in an Operations Manager or senior management role within hospitality.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication and organisational abilities.
• A proactive, hands‑on management style with strong problem‑solving skills.
• Passion for delivering exceptional customer service and memorable guest experiences.
• Experience managing budgets, labour controls, and operational performance targets.
• Ability to perform effectively in a fast‑paced hospitality environment.
• Professional presentation and a positive, approachable manner.

What We’ll Offer You:

• 4‑weekly tips
• Competitive Rate (DOE)
• Weekly pay
• Discount across all RAD Hotel Group venues
• Uniform provided
• Career progression opportunities
• Birthday and length of service incentives