Assistant Head Concierge

PPHE Hotel Group; Greater London; Vor Ort; GBP 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Wellness days

Holiday entitlement (30 days)

Discounted hotel rates in Europe

50% F&B discount

Two free meals per day

Wagestream access

Refer a Friend £750

BenefitHub discounts

Gym discounts

Ride to Work scheme

Employee Assistance Programme

Rotas 2 weeks in advance

Uniforms & dry cleaning

Staff parties & events

Zusammenfassung

art'otel Hoxton in London is seeking an Assistant Head Concierge to be the first and last point of contact for guests. You will support the Head Concierge, lead the concierge team, and drive personalised service and local recommendations to elevate every guest experience.

With a focus on delivering exceptional hospitality, you will coordinate with local partners, manage day-to-day operations, and ensure SOPs and service flows are in place.

Qualifikationen

• The role requires a passion for great service and a proactive, can-do approach.
• Strong coordination with Head Concierge and management of the concierge team.
• Knowledge of local venues and VIP guest assistance is preferred.

Aufgaben

• Support the Head Concierge and represent the department in their absence.
• Build partnerships with local restaurants, attractions, and businesses to enrich guest experience.
• Provide tailored recommendations and arrange transport, tickets, and personal shopping.
• Maintain up-to-date local guides to assist the team in delivering informed guest recommendations.
• Oversee daily concierge operations, arrivals/departures, VIPs, and special requests.
• Deliver a warm welcome and anticipatory, personalized service throughout the guest stay.
• Design and implement SOPs and service flows for the concierge department.
• Manage the concierge & porters' team payroll, training, recruitment, performance, and discipline.

Jobbeschreibung

Assistant Head Concierge for one of the Coolest Hotel in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As our

Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.

Benefits of working for us as our

Salary: £14.81 per hour plus great benefits

• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided & free dry cleaning
• Annual Staff parties and events

As a Master of your Craft, you will…

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art'beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Design and implement the department's SOP's and service flows.
• Manage all aspects of the concierge & porters' team, including payroll, training, recruitment, performance and discipline.

.

If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.