Assistant Head Concierge

art'otel; Greater London; On-site; GBP 30,000; Full time

Benefits offered by this job

Salary: £14.45 per hour

30 days of holiday

Discounted hotel rates

50% discount at restaurants

Two free meals per day

Early access to pay

Health and fitness discounts

Uniform provided with dry cleaning

Annual staff parties

Pension plan and training

Job summary

A luxury hotel in London is seeking an experienced Assistant Head Concierge. The role involves building partnerships with local businesses, managing service flows, and providing exceptional guest experiences. You will support the Head Concierge and represent the department in their absence, ensuring guests are welcomed warmly and personal needs are met. Ideal candidates should possess strong customer service skills and a passion for art and hospitality. This full-time position includes competitive hourly pay and extensive benefits.

Qualifications

• Passion for art, culture, and hospitality.
• Ability to manage a team and implement SOPs.
• Strong communication and interpersonal skills.

Responsibilities

• Build strong partnerships with local restaurants and attractions.
• Provide tailored recommendations and arrange guest services.
• Manage the concierge and porters’ team, including training and payroll.
• Offer anticipatory and personalized service to guests.

Skills

Customer service

Building partnerships

Knowledge of local attractions

Organizational skills

Team management

Job description

Join to apply for the Assistant Head Concierge role at art'otel.

We’re recruiting for an Assistant Head Concierge for one of the coolest new hotels in Hoxton. The 26‑floor art’otel Hoxton promises dazzling skyline views, ample gallery space, and two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym, and two destination restaurants.

As the Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can‑do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.

Benefits

• Salary: £14.45 per hour plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day – including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme – £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award‑winning training

Responsibilities

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up-to-date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Design and implement the department's SOP’s and service flows.
• Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.
• Be available to work a 4 days on, 4 days off shift pattern.

If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service and enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Hospitality