Assistant Head Concierge

PPHE Hotel Group; London Borough of Hackney; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Salary £14.81/hr

Two wellness days per year

30 days annual holiday

Deep hotel rate discounts acrossEurope

50% F&B discount

Two free meals per day

Wagestream early pay access

Refer a Friend £750

BenefitHub discounts

Gym discounts via Vitality at work

Ride to Work scheme

24/6 Employee Assistance Programme

Rotas two weeks in advance

Uniforms provided & dry cleaning

Annual staff parties

Job summary

art’otel London Hoxton is seeking a proactive Assistant Head Concierge to support the Head Concierge and lead the concierge team in their absence. You will build strong partnerships with local venues and tailor guest experiences with personalised recommendations.

Join a renowned hotel in Hoxton offering competitive hourly pay and extensive staff benefits, including wellness days, generous holiday allowance, discounted rates, and daily meals. Be part of a vibrant, creative hospitality culture.

Qualifications

• Strong customer service mindset and presentation.
• Excellent communication and interpersonal skills.
• Experience in hospitality frontline or guest services preferred.

Responsibilities

• Assist Head Concierge and act as department lead in their absence.
• Build partnerships with local restaurants, attractions and businesses to enhance guest experiences.
• Provide tailored recommendations and arrange services (transport, tickets, personal shopping).
• Develop and maintain the department's SOPs and service flows.
• Manage concierge & porters team including payroll, training, recruitment and performance.

Skills

Guest service

Communication

Team leadership

Job description

Location: art’otel London Hoxton, United Kingdom

We're recruiting for aAssistant Head Conciergefor one of the Coolest Hotel in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As ourAssistant Head Concierge,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.

Benefits of working for us as ourAssistant Head Concierge:

• Salary:£14.81 per hour plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/6 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided & free dry cleaning
• Annual Staff parties and events

As a Master of your Craft, you will…

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Design and implement the department's SOP's and service flows.
• Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline..

If you share a passion for art, culture, and hospitality, art’otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.