Reception Manager

South; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading restaurant chain in London is seeking a Duty Manager to oversee shifts and manage staff. The role requires strong organizational skills and a proactive approach to recruit and train new staff members while ensuring health and safety compliance.

Benefits

Free Meals on Duty

50% Staff Discount

Volunteering Days

Elevate Training Academy

Wagestream

Qualifications

• 2 years’ experience in a similar role.
• Highly organized and capable of handling multiple tasks.
• Good judgment and ability to work independently.

Responsibilities

• Monitor and drive Spend Per Head in your department.
• Organize and run shifts as a duty manager.
• Take lead on all Restaurant recruitment.

Skills

Attention to detail

Organizational skills

Proactive self-starter

Job description

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The Distefano family, spanning two generations, started San Carlo over 30 years ago and has seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly, and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester, with a growing number overseas – including Kuwait, Bangkok, and Qatar, and with new sites set to open in Miami.

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Wagestream - Access to earned pay at any point of the month
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo is partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• Undertake all waiter/waitress responsibilities where relevant/needed
• Monitor and drive Spend Per Head in your department
• Effectively organise and run shifts as a duty manager
• Ensure that all Restaurant consumables are kept to par and are within budget spend
• Take responsibility for all Restaurant stock control including wastage, ordering, invoicing, stock levels, and maintenance in your department
• Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
• Regularly hold reviews with each restaurant team member to encourage career development/progression
• Liaise with General Manager for guidance and to communicate any training
• Ensure that team staff levels are assessed weekly and actively recruit if needed
• Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process
• Onboard new staff, including full restaurant training and all CPL compliance
• Ensure your department has an up-to-date Talent Pipeline with training needs and succession plans
• Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion
• Ensure all Health & Safety policies are met, including legislative and licensing requirements

Required Qualifications & Experience:

• 2 years’ experience in a similar role
• Meticulous attention to detail, highly organised, and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgment and minimal direction