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Reception Manager

Kerry Robert Associates

London

On-site

GBP 32,000 - 34,000

Full time

21 days ago

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Job summary

Join a leading 4-star hotel in East London as a Reception Manager. You'll lead a skilled team, ensuring exceptional guest experiences and supporting front office operations. With a focus on service excellence, this hands-on role offers competitive benefits and opportunities for professional growth.

Benefits

Discounted stays for family & friends
Birthday leave
Enhanced parental benefits
Training sponsorship
Free meals on duty
Employee wellbeing support
Flexible pay options
Life insurance
Social events

Qualifications

  • Proven experience in hotel front office supervisory or assistant manager role.
  • Strong leadership, communication, and problem-solving skills.
  • High level of proficiency in Opera PMS and Microsoft Office.

Responsibilities

  • Lead the reception team to ensure smooth daily operations.
  • Address guest concerns professionally and promote operational excellence.
  • Manage team scheduling, training, and performance reviews.

Skills

Leadership
Communication
Problem Solving

Tools

Opera PMS
Microsoft Office

Job description

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Reception Manager – 4-Star Hotel, East London

We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role, ideal for someone with a passion for guest service and front desk operations.

Key Responsibilities:

· Lead the reception team, ensuring smooth daily operations and exceptional guest experiences

· Support the Front Office Manager and deputise in their absence

· Oversee VIPs, long stays, and group arrivals with attention to detail

· Manage team scheduling, training, performance reviews, and SOP compliance

· Address guest concerns with professionalism and timely solutions

· Promote a positive, service-led culture and drive operational excellence

Requirements

· Proven experience in a hotel front office supervisory or assistant manager role

· Strong leadership, communication, and problem-solving skills

· Proficiency in Opera PMS and Microsoft Office

· Ability to remain calm under pressure and lead by example

· Passion for delivering outstanding guest service and team development

· Discounted stays for family & friends

· Birthday leave, enhanced parental benefits

· Training sponsorship and clear career progression

· Free meals on duty and employee wellbeing support

· Flexible pay options, life insurance, and social events

This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!

Job Description

Reception Manager – 4-Star Hotel, East London

Salary: £32,000 - £34,000 (plus service charge)

We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role, ideal for someone with a passion for guest service and front desk operations.

Key Responsibilities:

· Lead the reception team, ensuring smooth daily operations and exceptional guest experiences

· Support the Front Office Manager and deputise in their absence

· Oversee VIPs, long stays, and group arrivals with attention to detail

· Manage team scheduling, training, performance reviews, and SOP compliance

· Address guest concerns with professionalism and timely solutions

· Promote a positive, service-led culture and drive operational excellence


Requirements

· Proven experience in a hotel front office supervisory or assistant manager role

· Strong leadership, communication, and problem-solving skills

· Proficiency in Opera PMS and Microsoft Office

· Ability to remain calm under pressure and lead by example

· Passion for delivering outstanding guest service and team development


Benefits

· Discounted stays for family & friends

· Birthday leave, enhanced parental benefits

· Training sponsorship and clear career progression

· Free meals on duty and employee wellbeing support

· Flexible pay options, life insurance, and social events

This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!



Requirements
Reception Manager – 4-Star Hotel, East London Salary: £32,000 - £34,000 (plus service charge) We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role, ideal for someone with a passion for guest service and front desk operations. Key Responsibilities: ·Lead the reception team, ensuring smooth daily operations and exceptional guest experiences ·Support the Front Office Manager and deputise in their absence ·Oversee VIPs, long stays, and group arrivals with attention to detail ·Manage team scheduling, training, performance reviews, and SOP compliance ·Address guest concerns with professionalism and timely solutions ·Promote a positive, service-led culture and drive operational excellence Requirements ·Proven experience in a hotel front office supervisory or assistant manager role ·Strong leadership, communication, and problem-solving skills ·Proficiency in Opera PMS and Microsoft Office ·Ability to remain calm under pressure and lead by example ·Passion for delivering outstanding guest service and team development Benefits ·Discounted stays for family & friends ·Birthday leave, enhanced parental benefits ·Training sponsorship and clear career progression ·Free meals on duty and employee wellbeing support ·Flexible pay options, life insurance, and social events This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!

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