Reception Manager

RBH; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join an award-winning hotel chain as a Reception Manager in London. This role involves managing front desk operations, ensuring guest satisfaction, and leading a team. Ideal candidates will possess strong leadership skills and experience in a hotel environment. Enjoy competitive benefits and be part of a supportive company culture.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Qualifications

• Experience in a customer-facing role within a branded hotel environment.
• Positive attitude under pressure in a fast-paced environment.
• Visible leader with strong problem-solving skills.

Responsibilities

• Manage the front desk operations and guest satisfaction.
• Act as Duty Manager on a rota basis.
• Lead and develop the team to meet Brand standards.

Skills

Customer Service

Team Leadership

Problem Solving

Time Management

Multitasking

Job description

Holiday Inn Express London - Southwark , 103 - 109 Southwark Street, London (South East), London, SE1 0JQ

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JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A RECEPTION MANAGER AT HOLIDAY INN EXPRESS LONDON SOUTHWARK.

What you'll be doing...

Reporting to the Deputy General Manager you can expect your working day to include the following.

• Responsible for the day to day running of the front desk, flexibility in overseeing shifts (including weekends), managing guest expectations, and delivering guest satisfaction.
• Acting as a Duty Manager on a rota basis
• Engage, lead and develop the team to provide excellent guest service.
• Train and implement Brand standards within the team.
• Ensure all team responsibilities are completed to the required standards.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Reception Manager, you will need the following qualities and skills.

• Experience of working within a branded hotel environment, in a customer facing role.
• Ability to work well under pressure in a fast-paced environment whilst maintaining a positive can-do attitude.
• Friendly efficient team player.
• A visible leader who can demonstrate a confident approach to problem solving and service recovery.
• Ability to train and develop your team, with a planned approach to managing the team
• Proactive shift management skills and great time management skills.
• Enthusiastic with the ability to multitask

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

Holiday Inn Express London - Southwark 103 - 109 Southwark Street, London (South East), London, SE1 0JQ

• Job Ref RBH14469
• Branch Holiday Inn Express London - Southwark
• Location London (South East)
• Salary/Benefits Competitive Salary
• Contract type Permanent
• Hours Full Time
• Shift pattern 7 days
• Hours per week 40 hours per week
• Date posted 09/07/2024
• Closing date 11/08/2024

The hotel is located in the Bankside area of London and is conveniently located close to many of the riverside attractions such as Tate Modern, Shakespeare Globe Theatre, Vinopolis, Borough Market, South Bank and the London Eye.

The hotel has 152 contemporary style bedrooms, each individually controlled by comfort cooling offering guests a comfortable stay. All our rooms have en-suite facilities, power shower, High Speed WiFi Internet access, direct dial telephones and flat screen television. All rates include a Complimentary Express Start Breakfast.

The roof of the building boasts 24 solar panels for electricity reduction, along with a water reduction system, where rainwater from the roof is filtered and utilised for flushing public toilets. Heat recovery units on each floor of the extension, further reduce overall energy consumption of the hotel.

Holiday Inn Express London-Southwark is a short walk from Southwark Underground Station and Blackfriars Network Rail Station with direct train services to Gatwick and Luton Airports.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom