Reception Manager

The Ivy Collection; City of Westminster; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Variable tronc

Birthday day off

Employee dining discount

Wellbeing support

Retail discounts

Job summary

The Ivy Asia in London is seeking a passionate Reception Manager to lead the front-of-house experience, warmly greeting guests and efficiently managing bookings during peak service.

You will train and supervise the reception team, maintain up-to-date knowledge of menus and promotions, and ensure all payments are handled correctly and securely.

Join a dynamic team at a beloved restaurant brand with competitive pay, birthday day off, staff dining discounts and wellbeing support.

Qualifications

• 2 years+ experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• Excellent English language skills
• Friendly and professional with charisma and flair

Responsibilities

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the restaurant
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials
• Ensure when necessary, all payment methods are dealt with in the correct manner

Job description

Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We’re searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on hourly pay & Tronc)
• Additionally, all managers receive an element of variable tronc
• Enjoy the Ivy Magic as a Guest: Enjoy an employee dining discount across The Ivy Collection, so you can experience the restaurants you help bring to life.
• Your Birthday Celebrated: Enjoy a guaranteed day off on your birthday, giving you the time to relax, celebrate, and enjoy the occasion your way.
• Get Paid, Your Way: Through the app, you can make use of practical tools and guidance to help you earn, learn, save, spend and borrow with greater confidence.
• Always-On Wellbeing & Safety Support: Support should always be there when it matters most. That is why we offer 24/7 confidential wellbeing and safety support, whenever you need guidance, reassurance or practical help.
• Retail & Lifestyle Discounts: Access discounts on hundreds of retailers, plus health, entertainment, travel and more

Key elements of your role as Reception Manager:

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the
• Restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you:

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.