Reception Manager: Elevate Guest Experience

Ivy Restaurants Ltd; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Birthday off

Employee dining discount across The IV

Wellbeing support

Discounts across lifestyle retail

Job summary

The Ivy Asia in London is seeking a Reception Manager to lead our warm, guest-focused reception team. You will ensure a superb first impression, manage bookings, and oversee seating across sections with a focus on flawless service and hospitality.

You will train and supervise the reception staff, maintain knowledge of the menu and specials, and handle payments when required. The role rewards consistency with great benefits and career growth opportunities.

Qualifications

• Excellent English language skills.
• 2+ years experience in reception/guest-facing roles.
• Strong leadership and team management abilities.

Responsibilities

• Create a warm, professional first impression for guests.
• Efficiently manage bookings and seating across sections.
• Train, lead and motivate the reception team.
• Provide up-to-date information on the restaurant, menu, and specials.

Skills

English language proficiency

Guest service excellence

Leadership/Team management

Job description

The Ivy Asia in London is seeking a Reception Manager to lead our warm, guest-focused reception team. You will ensure a superb first impression, manage bookings, and oversee seating across sections with a focus on flawless service and hospitality.

You will train and supervise the reception staff, maintain knowledge of the menu and specials, and handle payments when required. The role rewards consistency with great benefits and career growth opportunities.