London - Reception Manager

The Ivy Collection; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Birthday off

Employee dining discount across The IV

Wellbeing support

Discounts across lifestyle retail

Job summary

The Ivy Asia in London is seeking a Reception Manager to lead our warm, guest-focused reception team. You will ensure a superb first impression, manage bookings, and oversee seating across sections with a focus on flawless service and hospitality.

You will train and supervise the reception staff, maintain knowledge of the menu and specials, and handle payments when required. The role rewards consistency with great benefits and career growth opportunities.

Qualifications

• Excellent English language skills.
• 2+ years experience in reception/guest-facing roles.
• Strong leadership and team management abilities.

Responsibilities

• Create a warm, professional first impression for guests.
• Efficiently manage bookings and seating across sections.
• Train, lead and motivate the reception team.
• Provide up-to-date information on the restaurant, menu, and specials.

Skills

English language proficiency

Guest service excellence

Leadership/Team management

Job description

Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magnetic allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We’re searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on hourly pay & Tronc)
• Additionally, all managers receive an element of variable tronc
• Enjoy the Ivy Magic as a Guest: Enjoy an employee dining discount across The Ivy Collection, so you can experience the restaurants you help bring to life.
• Your Birthday Celebrated: Enjoy a guaranteed day off on your birthday, giving you the time to relax, celebrate, and enjoy the occasion your way.
• Get Paid, Your Way: Through the app, you can make use of practical tools and guidance to help you earn, learn, save, spend and borrow with greater confidence.
• Always-On Wellbeing & Safety Support: Support should always be there when it matters most. That is why we offer 24/7 confidential wellbeing and safety support, whenever you need guidance, reassurance or practical help.
• Retail & Lifestyle Discounts: Access discounts on hundreds of retailers, plus health, entertainment, travel and more

Key elements of your role as Reception Manager:

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the
• Restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you:

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.