Reception Manager

ETAB-Recruits; City Of London; On-site; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Company pension

Ongoing training and careerdevelopment

Additional employee benefits

Job summary

ETAB-Recruits in Central London is seeking a Reception Manager to lead a premium Guest Services team within a corporate environment. You will guide front-of-house excellence, drive service standards, and build strong client relationships.

The role emphasizes hands-on leadership, professional conduct, and a passion for delivering exceptional customer service in a prestigious setting.

Qualifications

• Experience managing a Reception or Guest Services team.
• Background in corporate, hospitality, or luxury service.
• Strong leadership and stakeholder management skills.
• Excellent communication and organisational skills.
• Passionate about delivering exceptional customer service.

Responsibilities

• Lead and develop the Reception and Guest Services team
• Deliver an exceptional front-of-house experience
• Build strong relationships with clients and stakeholders
• Drive service standards and continuous improvement
• Ensure the reception operation runs smoothly and professionally

Skills

Leadership

Customer service leadership

Communication

Organisational skills

Stakeholder management

Front-of-house

Job description

Reception Manager – Corporate Guest Services

Central London

£47,500 + Performance Bonus

Monday to Friday | 40 Hours

An exciting opportunity has become available for an experienced Reception Manager to lead a premium Guest Services team within a prestigious corporate environment in Central London.

You’ll lead from the front, ensuring an exceptional experience for every guest, visitor and employee while inspiring your team to deliver outstanding service. This is a hands-on leadership role where professionalism, attention to detail and service excellence are at the heart of everything you do.

The Role

• Lead and develop the Reception and Guest Services team
• Deliver an exceptional front-of-house experience
• Build strong relationships with clients and stakeholders
• Drive service standards and continuous improvement
• Ensure the reception operation runs smoothly and professionally

About You

• Previous experience managing a Reception or Guest Services team
• Corporate, hospitality or luxury service background
• Strong leadership and stakeholder management skills
• Excellent communication and organisational skills
• Passionate about delivering exceptional customer service

Benefits

• £47,500 salary plus performance bonus
• Monday to Friday working pattern
• Company pension
• Ongoing training and career development
• Additional employee benefits