Reception Manager

Edwardian Hotel Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Complimentary meals daily

Annual complimentary night stays

Pension scheme enrollment

Job summary

Edwardian Hotel Group is seeking a Reception Manager for The Londoner Hotel in London. The candidate will be responsible for the hotel’s arrival experience, ensuring guests receive a warm welcome and maintaining 5-star service standards.

The ideal individual will possess proven experience in a similar role, with a strong passion for luxury hospitality and exceptional leadership qualities. The position includes a competitive salary, benefits package, and opportunities for professional development.

Qualifications

• Proven experience as a Reception Manager or senior Front Office Supervisor in a 5-star hotel.
• Natural leader with strong communication skills and a passion for luxury hospitality.
• Confident in managing fast-paced operations while maintaining a polished professionalism.

Responsibilities

• Manage daily reception operations ensuring smooth check-ins and guest interactions.
• Deliver and uphold 5-star service standards handling VIPs and special requests.
• Coach, mentor, and motivate receptionists and supervisors for exceptional performance.

Skills

Guest service protocols

Strong communication skills

Leadership

Knowledge of PMS systems

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Reception Manager to join our Front of House Team at our 5‑Star super‑boutique The Londoner Hotel. You will be the face of the hotel’s arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance and operational efficiency in one of London’s most prestigious hospitality settings.

Overview:

• Manage daily reception operations, ensuring smooth check‑ins, check‑outs, and guest interactions.
• Deliver and uphold 5‑star service standards, handling VIPs, special requests and complex situations with confidence and charm.
• Coach, mentor and motivate receptionists and supervisors to achieve exceptional performance.
• Oversee cash handling, billing accuracy, room allocations and system processes.
• Work closely with Housekeeping, Concierge, Guest Relations and Reservations to ensure a flawless guest journey.
• Manage guest concerns with professionalism, empathy and effective solutions.
• Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.

About You:

• Proven experience as a Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5‑star hotel. A natural leader with strong communication skills and a passion for luxury hospitality.
• Confident in managing fast‑paced operations while maintaining calm, polished professionalism.
• Strong knowledge of PMS systems, billing procedures and guest service protocols.
• A warm, engaging personality with a genuine commitment to exceptional guest care.

Our Benefits Package:

• Competitive salary
• 28 days holiday per annum including bank holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programmes to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.