Reception Manager – Luxury 5 Star Hotel

Goldenkeys; Greater London; On-site; GBP 33,000 - 35,000; Full time

Job summary

Goldenkeys in London is seeking an exceptional Reception Manager to lead a 13-person Front Office team in a busy Mayfair luxury hotel. The role focuses on delivering warm, polished, personalised service and flawless guest experiences for a discerning clientele.

The ideal candidate will have strong Front Office leadership in a 5-star setting, solid Opera PMS experience, and a natural host personality. This on-site position requires flexibility to cover a demanding schedule and maintain exemplary

Qualifications

• Experience in Front Office or Reception management within a luxury hotel.
• Opera PMS experience is essential for this position.
• Strong guest relations and communication skills.
• Ability to lead from the front and motivate a team.
• London-based luxury hospitality experience desirable.

Responsibilities

• Leading, motivating and developing a Reception team of 13.
• Ensuring exceptional 5-star guest service on every shift.
• Being a visible and engaging presence in the lobby and at Reception.
• Handling VIP guests, special requests and guest queries with confidence.
• Managing daily Reception operations and maintaining high standards.
• Coaching and developing your team.
• Collaborating with other departments to ensure a seamless guest journey.
• Addressing guest feedback and resolving issues professionally.
• Ensuring Front Office procedures and standards are followed.
• Using Opera confidently as part of daily operation.

Skills

Front Office leadership

Guest relations

Communication

Team motivation

Tools

Opera PMS

Job description

Salary: £33,000 - £35,000 DOE + approx. £10,000 service charge

Location: Mayfair, London

Schedule: 7 shifts over 14 days | 8am-8pm

Team: 13

Opera experience essential

We are delighted to be working with one of London's most distinguished luxury hotels to find an exceptional Reception Manager to lead its talented Front Office team.

Set in the heart of London is a beautiful 5-star boutique hotel renowned for its personal approach to hospitality, elegant surroundings and exceptional guest experience. This is a fantastic opportunity for a charismatic and confident Reception Manager who genuinely loves being on the floor, engaging with guests and bringing the very best out of their team.

The Role

As Reception Manager, you will oversee a team of 13 and take responsibility for the smooth day-to-day running of Reception, ensuring every guest receives the warm, polished and highly personalised service expected within a luxury hotel.

This is very much a people-focused role. We are looking for someone with a big personality who can build an instant rapport with guests, create memorable experiences and confidently lead from the front.

You will be responsible for:

• Leading, motivating and developing a Reception team of 13
• Ensuring exceptional 5-star guest service throughout every shift
• Being a visible and engaging presence in the hotel lobby and at Reception
• Handling VIP guests, special requests and guest queries with confidence and discretion
• Managing the daily Reception operation and ensuring consistently high standards
• Supporting, coaching and developing your team
• Working closely with other hotel departments to create a seamless guest journey
• Handling guest feedback and resolving any issues professionally and positively
• Ensuring all Front Office procedures and standards are followed
• Using Opera confidently as part of the daily operation

The Individual

The ideal Reception Manager will already have strong Front Office or Reception experience within a 5-star hotel, ideally in London.

Most importantly, you will be a natural host. You should enjoy getting to know guests, remember the little details and have the personality to make people feel genuinely welcome.

You will have:

• Previous Reception or Front Office management experience within a luxury hotel
• Opera PMS experience, which is essential for this position
• Experience managing and motivating a Front Office or Reception team
• A warm, outgoing and engaging personality
• Excellent guest relations and communication skills
• The confidence to lead from the front during busy services
• High standards of presentation and attention to detail
• A genuine passion for luxury hospitality and creating memorable guest experiences

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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