Reception Manager

ETAB-Recruits; Greater London; On-site; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Performance bonus

Job summary

ETAB-Recruits in Central London is seeking an experienced Reception Manager to lead a premium Guest Services team within a corporate environment. You will lead from the front, delivering outstanding service, developing your team, and building strong relationships with clients and stakeholders to ensure smooth, professional front‑of‑house operations.

This hands‑on leadership role requires exceptional organisational skills, attention to detail and a passion for guest experience, with a 40‑hour

Qualifications

• Experience managing a Reception or Guest Services team in corporate, hospitality or luxury environments.
• Strong leadership and stakeholder management skills.
• Excellent communication and organisational abilities.
• Passion for delivering exceptional customer service.

Responsibilities

• Lead and develop the Reception and Guest Services team.
• Deliver an exceptional front-of-house experience.
• Build strong relationships with clients and stakeholders.
• Drive service standards and continuous improvement.
• Ensure the reception operation runs smoothly and professionally.

Skills

Leadership

Customer service

Stakeholder management

Communication

Organisational skills

Job description

Central London

£47,500 + Performance Bonus

Monday to Friday | 40 Hours

An exciting opportunity has become available for an experienced Reception Manager to lead a premium Guest Services team within a prestigious corporate environment in Central London.

You'll lead from the front, ensuring an exceptional experience for every guest, visitor and employee while inspiring your team to deliver outstanding service. This is a hands-on leadership role where professionalism, attention to detail and service excellence are at the heart of everything you do.

The Role

• Lead and develop the Reception and Guest Services team
• Deliver an exceptional front-of-house experience
• Build strong relationships with clients and stakeholders
• Drive service standards and continuous improvement
• Ensure the reception operation runs smoothly and professionally

About You

• Previous experience managing a Reception or Guest Services team
• Corporate, hospitality or luxury service background
• Strong leadership and stakeholder management skills
• Excellent communication and organisational skills
• Passionate about delivering exceptional customer service