Spa Assistant Reception Manager at Pennyhill Park

Exclusivepeople; Bagshot; On-site; GBP 29,000; Full time

Job summary

Join a leading Spa as a Spa Assistant Reception Manager at Pennyhill Park, where you'll oversee guest care and manage the reception desk team. Enjoy a vibrant work environment, contribute to a five-star experience, and benefit from an impressive salary and benefits package.

Qualifications

• Experience in hospitality or spa management preferred.
• Ability to manage and inspire a team.
• Flexibility to work various shifts.

Responsibilities

• Ensure smooth guest journey throughout the Spa.
• Motivate and train the reception team.
• Maintain a welcoming front of house environment.

Skills

Guest relations

Team motivation

Salesmanship

Job description

Spa Assistant Reception Manager at Pennyhill Park

Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£29,000 per annum plus fantastic benefits
Closing Date: 25th July 2025

In a Nutshell

We're actively seeking a Spa Assistant Reception Manager to join our team in the award-winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in delivering and overseeing standards of guest care, as well as being responsible for the overall management of the spa reception desk to ensure that all guests, members, and day spa visitors have the most enjoyable experience possible.

The role includes duty management shifts, guest relations, and managing feedback. The Spa is open seven days a week from 6:00am to 10:00pm, so flexibility is essential, and you would be expected to work a variety of shifts.

Lots to do but lots of fun

Here’s an idea of what the Spa Assistant Reception Manager will be responsible for…

• Ensuring the guest journey throughout the Spa is smooth
• Motivating and inspiring the spa reception team through training and coaching
• Maintaining the front of house environment to ensure it always looks its best and provides a warm welcome
• Creating processes and procedures in conjunction with the Spa Front of House Manager to ensure smooth operation of all Spa activities, including SOP, health and safety, and IT systems
• Upselling all retail and treatments to maximize revenue

Take a look at the incredible range of benefits you can enjoy when you join the team at Pennyhill Park and how you can be rewarded and recognized for doing a fantastic job!

Pennyhill Park and The Spa, Bagshot, Surrey