Reception Helpdesk Assistant (Maternity Cover)

Durham University; North East; On-site; GBP 25,000 - 26,000; Full time

Job summary

Durham University is seeking a Reception Helpdesk Assistant in the Estates and Facilities Directorate to provide front-desk reception services and related administration.

You will welcome staff, visitors and students, offer assistance, directions and information, and coordinate with various campuses. This is a full-time fixed-term maternity-cover post with potential evenings and weekends; on-site work is required.

Responsibilities

• Provide reception services and administration of front-desk.
• Greet staff, visitors, students and users and provide directions and information.

Job description

Job Title: Reception Helpdesk Assistant

Department: Estates and Facilities Directorate

Accommodation and Commercial Services

Grade: Grade 3

Salary range:: £25,025-£25,571

Working arrangements: Full-time (35 hours per week, 5 days out of 7)

Fixed-term (maternity cover until 11th June 2027)

There may be a requirement to work evenings and weekends, as business demands

Onsite working only

Closing date: 1 October 2026

The Role and Department

As Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration of the front-desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information.

The Estates and Facilities Directorate provides a range of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.

Further information about the role and the responsibilities is at the bottom of this job description.