Reception & Helpdesk Associate (Maternity Cover)

Durham University; North East; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave 27 days

8 public holidays

On-campus parking

Benefits portal discounts

Employee Assistance Programme

Pension schemes

Job summary

Durham University is seeking a Reception Helpdesk Assistant to provide front-desk reception services and administration in the Estates and Facilities Directorate. This fixed-term maternity cover is 35 hours per week, on site, five days out of seven.

The role requires good communication, strong organisational skills and experience in a customer-facing office environment. Grade 3 with a salary in the University pay scale.

Qualifications

• Five GCCEs at least Grade C or Level 4 (or equivalent), including English Language and Mathematics, or equivalent experience.
• Experience of working in a team delivering customer focussed administrative services to ensure the delivery of high-quality services.
• General administrative experience in an office environment.
• Experience of managing time and a varied workload to meet deadlines.

Responsibilities

• Provide an excellent and timely service to our students, colleagues and anyone else you come across as part of your role.
• Answer calls to the switchboard, providing advice and assistance as required.
• Log, record and pass on information for use by others.
• Provide absence and/or additional cover at any of the University’s Reception Helpdesks.
• Follow established procedures to respond to queries and bring any complex issues to the attention of more experienced team members.

Skills

Attention to detail

Communication skills

Digital skills

Teamwork

Customer service

Problem solving

Organisational skills

Front desk reception

Education

Five GCSEs (Grade C/4 or higher)

NVQ level 3

RSA level 2 Word Processing

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft 365

Job description

Durham University is seeking a Reception Helpdesk Assistant to provide front-desk reception services and administration in the Estates and Facilities Directorate. This fixed-term maternity cover is 35 hours per week, on site, five days out of seven.

The role requires good communication, strong organisational skills and experience in a customer-facing office environment. Grade 3 with a salary in the University pay scale.