Reception & Helpdesk Assistant - Maternity Cover

Durham University; North East; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

27 days leave

Parking on campus

Cycle to work

Pension scheme

Job summary

Durham University invites applications for a Reception Helpdesk Assistant (Maternity Cover). The role is fixed-term until 11 June 2027, on-site, full-time 35 hours per week, five days out of seven.

You will deliver front-desk reception services and related administrative tasks, supporting the Estates and Facilities Directorate. The post requires GCSEs including English and Maths, strong organisational and communication skills, and a customer-focused approach.

Qualifications

• Five GCSEs at least Grade C or Level 4 including English and Maths, or equivalent experience.
• Experience delivering customer-focused administrative services in an office.
• General administrative experience in an office environment.
• Experience managing time and workload to meet deadlines.
• Good spoken and written communication.
• Digital skills including internet, email, and digital apps.
• Commitment to training/CPD.
• Ability to solve problems as part of a team.
• Ability to advise and guide colleagues and customers.
• Proven track record in a similar role with customer care and admin support.
• Good organisational skills and initiative in day-to-day tasks.

Responsibilities

• Provide reception services and front-desk administration.
• Welcome staff, visitors, students, and users; give directions and information.
• Support Estates & Facilities Directorate services and campus infrastructure.
• Manage service delivery tasks and documentation with accuracy.

Skills

Communication

Digital skills

Training & development

Problem solving

Advising others

Customer care

Organisational skills

Attention to detail

NVQ level 3

RSA level 2

Education

GCSEs English & Maths (Grade C/Level4)

Tools

Microsoft 365

Job description

Durham University invites applications for a Reception Helpdesk Assistant (Maternity Cover). The role is fixed-term until 11 June 2027, on-site, full-time 35 hours per week, five days out of seven.

You will deliver front-desk reception services and related administrative tasks, supporting the Estates and Facilities Directorate. The post requires GCSEs including English and Maths, strong organisational and communication skills, and a customer-focused approach.