Reception and Administrative Assistant - Maternity cover

South Hampshire College Group; Southampton; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

30 days annual leave

Regular training and development

Job summary

A renowned educational institution in England is seeking a skilled Reception and Administrative Assistant to cover maternity leave. This role focuses on providing a welcoming front of house service, handling enquiries, and supporting the Admissions team with administrative tasks. Candidates should demonstrate strong customer service skills, previous receptionist experience, and a positive attitude. We offer benefits such as 30 days annual leave and training opportunities.

Qualifications

• Experience of delivering excellent customer service.
• Experience of data inputting and administrative delivery.
• Previous experience of working within a Receptionist role.

Responsibilities

• Provide a welcoming front of house Reception Service.
• Handle enquiries from the public, students, and staff.
• Operate the College switchboard effectively.
• Maintain records and complete administrative tasks.
• Support the Admissions team with administrative tasks.

Skills

Customer service

Data inputting

Communication skills

Interpersonal skills

Experience in educational environment

Education

Minimum GCSE grade 4 / C in English & Maths

Customer service qualifications

Business Administration qualifications

Tools

Word processing software

Database input systems

Job description

We currently have an exciting opportunity for a passionate, dedicated and skilled Reception and Administrative Assistant to cover maternity leave at Southampton College. To work Tuesday and Thursday afternoons and Friday mornings. The information below provides more detail about the role.

We offer great benefits including;

• 30 days annual leave per year, pro rata, plus bank holidays
• Regular training and development.

Duties:

• To provide a welcoming and professional front of house Reception Service for students, staff and visitors.
• To handle initial enquiries from members of the public, students and staff, ensuring safeguarding protocols are followed at all times.
• To take ownership of the entire College Reception area, ensuring it is clean, tidy, welcoming and up to date.
• To operate the College switchboard effectively to ensure that all stakeholders have a positive interaction with the College.
• To maintain appropriate records, statistics and electronic data in connection with the service provided and complete all necessary administrative tasks to support this.
• To support the Admissions team in administrative tasks for the department.
• To produce standard reports from the Admissions system and contact students regarding the information that has been missed.
• To use and provide support for college systems.
• To attend and support College events including Open Evenings, Welcome Days, Advice Evenings and others as appropriate.
• To undertake any other such duties as may be reasonably required of you commensurate with your grade, at your initial place or work or at any of the other College sites as determined by your line manager.

Skills/Experience

• Experience of delivering excellent customer service
• Experience of data inputting and administrative delivery in a fast-paced environment
• To demonstrate previous experience of working within a Receptionist role
• To demonstrate excellent communication and interpersonal skills, with staff, students and visitors, in person and over the phone.
• Experience of successfully working in a school/college environment is desirable

Qualifications

• Minimum GCSE grade 4 / C in English & Maths or equivalent.
• Customer service and/or Business Administration qualifications are desirable

Ideal Attributes

• Ability to work with accuracy and attention to detail
• To demonstrate a positive, enthusiastic and welcoming attitude
• Able to keep accurate records and share information appropriately
• Collaborative and enthusiastic team player.
• To demonstrate well-developed IT and administration skills, including word-processing and accurate database input
• To handle multiple enquiries via telephone, email and in person and work flexibly.

About Us

The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond.

We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.