Reception & Guest Services Lead – Flexible Hours

Acco; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Employee benefit card

Bonus Breaks voucher

Complimentary meals on duty

Uniforms provided

28 days holidays

Eye test vouchers

Academies learning

Cycle to work

VivUp program

Job summary

ibis London Heathrow Airport, part of the Accor group, is hiring for a front desk professional to provide efficient guest registration, check-in and check-out services. You will maintain accurate guest accounts and respond promptly to guest requests, ensuring a high level of service throughout each stay.

Fluency in English is essential. The role offers permanent or flexible hours with benefits such as discounted Accor rates, meals on duty, and learning opportunities.

Qualifications

• Fluent in English.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally, transferring them as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Ensure secure handling of room keys, guest data, and credit card transactions.
• Manage reservations with accuracy and efficiency.
• Maximize sales opportunities through effective guest interactions.
• Maintain accurate documentation of guest messages and internal communications.
• Ensure guest and hotel accounts are correctly updated with all charges.
• Keep all equipment in good working condition and used appropriately.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
• Continuously strive for total customer satisfaction through proactive service.

Skills

Fluent English

Job description

ibis London Heathrow Airport, part of the Accor group, is hiring for a front desk professional to provide efficient guest registration, check-in and check-out services. You will maintain accurate guest accounts and respond promptly to guest requests, ensuring a high level of service throughout each stay.

Fluency in English is essential. The role offers permanent or flexible hours with benefits such as discounted Accor rates, meals on duty, and learning opportunities.