Food & Beverage Team Member

IBIS; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Discounted Accor rates

Free Breaks voucher

Complimentary meals on duty

Friends & Family rates

Eye Test vouchers

Academy training programs

Cycle to work scheme

VivUp programme

Pension

Job summary

Ibis London Heathrow Airport, part of Accor, is seeking a guest-focused team member to join our hotel restaurant operations. This permanent role offers flexible hours with a pay of £14.80 per hour, and duties including order taking, POS entry, and delivering meals to guests.

You will work in a fast-paced team, provide excellent service in English, and uphold hygiene and service standards across your designated section.

Qualifications

• Fluent English required to welcome and care for guests.

Responsibilities

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management
• Follow the standards and performance outlined during training and in the departmental service procedures manual.

Skills

Customer service

English fluency

POS system

Tools

POS system

Job description

Company Description

• Contract Type: Permanent / Flexible hours
• Salary: £14.80 per hour

Join us at Accor, where life pulses with passion!

• Contract Type: Permanent / Flexible hours
• Salary: £14.80 per hour
• Start date: ASAP 2026

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty and uniforms.
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more
• Work based Pension

Job Description

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management
• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.

Additional Information

A little more information:

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.