Food & Beverage Team Member

ibis, ibis Styles, ibis budget; Hounslow; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide up

Free Bonus Breaks Voucher

Complimentary meals on duty

Friends & Family Rates

Eye Test Vouchers

Learning programs through Academies

Cycle to work scheme

Pension

Uniforms

Job summary

ibis London Heathrow Airport seeks a Guest Service Associate to take orders, upsell product, and deliver exceptional service in a fast-paced hotel restaurant environment. You will use the POS system to relay orders to the kitchen and ensure timely delivery to guests, maintaining hygiene and presentation throughout service.

Fluency in English is essential, with training provided. This permanent role offers flexible hours within a hotel team close to London Heathrow, with benefits and

Qualifications

• Fluent English required for guest interactions.
• Experience in hospitality or food and beverage is preferred.
• Comfort with up-selling and delivering high guest satisfaction.

Responsibilities

• Take orders and maximise sales opportunities through knowledge of products.
• Send orders to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area and to guests.
• Check orders on collection and maintain food presentation and temperature.
• Keep tables and service areas clean and tidy per procedures.
• Maintain hygienic food service techniques during service.
• Manage your designated section and station.
• Set up and collect room service trays and trolleys as required.
• Follow training standards and complete tasks within shifts.
• Suggest improvements to services or procedures.
• Attend training programmes and meetings to improve skills.

Skills

Order taking

Suggestive selling

Guest services

English fluency

Teamwork

Tools

POS system

Job description

Company Description

• Contract Type: Permanent / Flexible hours
• Salary: £14.80 per hour

Start date: ASAP 2026

Join us at Accor, where life pulses with passion!

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty and uniforms.
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more
• Work based Pension

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Job Description

Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

Take orders and send them to kitchen staff through the POS system.

Deliver orders promptly to the kitchen production area.

Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.

Keep tables and service areas clean and tidy as per procedure manual.

Maintain hygienic food service techniques during service.

Take responsibility for your designated section and station.

Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

Any other reasonable request as required by your Supervisor or Hotel Management

Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.

Suggest any improvements that could be made to existing services or procedures.

Attend training programmes and meetings as directed to constantly improve skills and knowledge.

A Little More Information

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.