Reception Manager — Front Desk Leader (Guest Experience)

THE PIG; England; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Staff stays

Discount on meals and treatments

Holiday entitlement up to 33 days

Cost price for take-home goods

On-demand GP/Physiotherapy/Counselling

Training and development

Anniversary vouchers

Job summary

THE PIG on the beach in Studland is seeking a Reception Manager to lead the front desk team. You will ensure smooth operations, high standards, and guests’ first impressions are exceptional. The role involves occasional duty management and close collaboration with all hotel departments.

Applicants should have previous reception management experience and be proficient with Opera Fidelio. The position offers 40 hours weekly over 5 days with competitive salary and employee perks.

Qualifications

• Experience as Reception Manager or similar role is essential.
• Knowledge of Opera Fidelio is required.
• 40 hours per week, over 5 days; strong customer focus and attention to detail.

Responsibilities

• Lead the front desk team to ensure excellent guest service.
• Oversee day-to-day operations of the front office.
• Ensure duties are completed to a high standard across shifts.
• Provide duty management coverage as required.
• Maintain clear communication with all hotel departments.

Skills

Leadership

Customer service

Front office management

Tools

Opera Fidelio

Job description

THE PIG on the beach in Studland is seeking a Reception Manager to lead the front desk team. You will ensure smooth operations, high standards, and guests’ first impressions are exceptional. The role involves occasional duty management and close collaboration with all hotel departments.

Applicants should have previous reception management experience and be proficient with Opera Fidelio. The position offers 40 hours weekly over 5 days with competitive salary and employee perks.