Heartist Front Desk & Guest Services Associate

Novotel Hotels; Reading; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Free UK hotel nights

Dining discounts

Accor Academy access

Wellbeing benefits

Global hotel opportunities

Job summary

Accor is seeking a Guest Service Assistant to join our Reading hotel. You will provide efficient registration and departure service, maintain accurate guest accounts, and handle incoming calls with professionalism, ensuring Total Customer Satisfaction.

You will work with a welcoming team, enjoy exclusive benefits such as free UK hotel nights, dining discounts, and access to the Accor Academy for development, while being eligible to live and work in the UK.

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Skills

Customer service

Communication

Organisational skills

Positive attitude

Job description

Accor is seeking a Guest Service Assistant to join our Reading hotel. You will provide efficient registration and departure service, maintain accurate guest accounts, and handle incoming calls with professionalism, ensuring Total Customer Satisfaction.

You will work with a welcoming team, enjoy exclusive benefits such as free UK hotel nights, dining discounts, and access to the Accor Academy for development, while being eligible to live and work in the UK.