Reception & Facilities Coordinator

Thompson Smith And Puxon; Tendring; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

22 days annual leave plus Bank Holiday

Death in service

Group income protection

Workplace pension

Health cash plan

Employee assistance programme

Sick pay policy

Additional holiday with long service

Job summary

Thompson Smith and Puxon seeks an experienced receptionist for its Clacton office on a full-time, permanent basis. You will be the first point of contact for clients and visitors, ensuring a welcoming environment, while handling reception, facilities coordination and administrative tasks.

The role combines excellent client service with facilities and health & safety responsibilities, requiring a proactive, independent, and friendly professional who can manage priorities and escalate issues when

Qualifications

• Previous experience as a receptionist in a professional services environment.
• Strong customer service and client care skills.
• Ability to work independently and take ownership of responsibilities.

Responsibilities

• Meet and greet clients, visitors and guests in a confident, professional and welcoming manner.
• Act as the first point of contact for all visitors to the office.
• Answer, screen and direct telephone calls appropriately.
• Respond to or forward email enquiries to the relevant individual or team.
• Manage incoming and outgoing post, including distribution and franking.
• Maintain reception, waiting areas and meeting rooms to a high standard.
• Prepare meeting rooms for client meetings and internal events when required.
• Coordinate facilities services to ensure smooth and efficient operation of the Clacton office.
• Oversee maintenance of office equipment, building systems, alarms and security equipment.
• Monitor office facilities, waste and recycling arrangements, identifying issues and escalating as needed.
• Attend site when contractors are carrying out works and maintain supplier records.
• Troubleshoot minor office equipment faults and support projects as required.

Skills

Reception experience

Customer service

Organisation

Job description

Thompson Smith and Puxon seeks an experienced receptionist for its Clacton office on a full-time, permanent basis. You will be the first point of contact for clients and visitors, ensuring a welcoming environment, while handling reception, facilities coordination and administrative tasks.

The role combines excellent client service with facilities and health & safety responsibilities, requiring a proactive, independent, and friendly professional who can manage priorities and escalate issues when