Reception & Client Experience Specialist

Bryan Cave Leighton Paisner LLP

Greater London

On-site

GBP 23,000 - 28,000

Full time

2 days ago

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Job summary

Bryan Cave Leighton Paisner LLP is seeking a Client Services Assistant (Receptionist) to deliver a first-class reception experience across a busy, multi-floor environment in London. You will manage meeting rooms, escort clients, and support events with seamless coordination between catering, AV and facilities teams.

The role requires front-of-house experience, strong client service, and excellent communication.

Qualifications

Front-of-house experience in a professional environment.
Commitment to delivering exceptional client service.
Strong attention to detail and ability to manage complex bookings.
Calm, confident communication skills and a collaborative mindset.
Reliability, flexibility and a polished, professional presence.
Experience using room-booking systems (Rendezvous, Manhattan, Condeco, or similar).
Good working knowledge of Microsoft Office.
Ability to work a rotating shift pattern (35 hours per week, Mon–Fri, 07:00–19:00).

Responsibilities

Welcome clients and visitors with a first-class reception across multiple floors.
Manage meeting rooms to impeccable standards, ensuring spaces are prepared and stocked.
Escort clients to meetings and support events, including registration and hosting.
Coordinate room bookings using Rendezvous, liaising with catering, AV and facilities.
Provide first-line AV support and assist with calls, taxis and general client queries.
Maintain a tidy, secure and professional client environment at all times.