Client Services Assistant (Receptionist)

Bryan Cave Leighton Paisner LLP; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Bryan Cave Leighton Paisner LLP is seeking a Client Services Assistant (Receptionist) to deliver a first-class reception experience across a busy, multi-floor environment in London. You will manage meeting rooms, escort clients, and support events with seamless coordination between catering, AV and facilities teams.

The role requires front-of-house experience, strong client service, and excellent communication.

Qualifications

• Front-of-house experience in a professional environment.
• Commitment to delivering exceptional client service.
• Strong attention to detail and ability to manage complex bookings.
• Calm, confident communication skills and a collaborative mindset.
• Reliability, flexibility and a polished, professional presence.
• Experience using room-booking systems (Rendezvous, Manhattan, Condeco, or similar).
• Good working knowledge of Microsoft Office.
• Ability to work a rotating shift pattern (35 hours per week, Mon–Fri, 07:00–19:00).

Responsibilities

• Welcome clients and visitors with a first-class reception across multiple floors.
• Manage meeting rooms to impeccable standards, ensuring spaces are prepared and stocked.
• Escort clients to meetings and support events, including registration and hosting.
• Coordinate room bookings using Rendezvous, liaising with catering, AV and facilities.
• Provide first-line AV support and assist with calls, taxis and general client queries.
• Maintain a tidy, secure and professional client environment at all times.

Skills

Front-of-house experience

Client service

Attention to detail

Communication skills

Reliability

Flexible

Room booking systems

Microsoft Office

Shift pattern

Tools

Rendezvous

Manhattan

Condeco

Job description

Position(s) I am Applying for

Client Services Assistant (Receptionist)

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond.

It starts with our people, which is why we’re looking for a Client Services Assistant to join our team — a role that sets the tone for an exceptional client experience. Curiosity and fresh thinking shape everything we do at BCLP, and our Facilities team plays a key role in creating a workplace where people can thrive.

You’ll be responsible for:

• Welcome clients and visitors with a first‑class reception experience across multiple floors
• Manage meeting rooms to impeccable standards, ensuring all spaces are prepared, stocked, and ready
• Escort clients to meetings and support events, including registration and hosting
• Coordinate room bookings using Rendezvous, liaising closely with catering, AV, and facilities teams
• Provide first‑line AV support and assist with calls, taxis, and general client queries
• Maintain a tidy, secure, and professional client environment at all times

Skills and experience required:

• Front‑of‑house experience in a professional or corporate environment
• A genuine commitment to delivering exceptional client service
• Strong attention to detail and the ability to manage complex bookings
• Calm, confident communication skills and a collaborative mindset
• Reliability, flexibility, and a polished, professional presence
• Experience using room‑booking systems (Rendezvous, Manhattan, Condeco, or similar)
• Good working knowledge of Microsoft Office
• Ability to work a rotating shift pattern (35 hours per week, Monday–Friday, between 07:00–19:00)

Agencies:

Please note that BCLP does not accept speculative or unsolicited resumes submitted directly to hiring managers, partners or other employees. Candidate submissions will only be accepted from agencies that have agreed terms of business with the Recruitment Team and are submitted via the approved recruitment portal.

Any resumes submitted outside of this process will be treated as unsolicited, and BCLP reserves the right to engage such candidates without any obligation to the submitting agency, including the payment of any fees. For further information, please contact [e-mail]

At BCLP we understand the value of a workforce with diverse perspectives and experiences, and we believe people perform at their best when they can truly be themselves at work. We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our robust client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other applicable protected characteristic.