Client-Focused Front of House Associate

Bolt Burdon Kemp; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Unlimited holiday

Medical insurance

Life assurance

Subsidised gym membership

Bike-to-work scheme

Job summary

Bolt Burdon Kemp in London is seeking a warm, organised Front of House Assistant to create an exceptional experience for clients and visitors to our EC1A office. You will join a friendly, proactive team delivering polished hospitality and confidential support across a busy law firm environment.

The role involves welcoming visitors, coordinating meetings, managing access and delivering empathetic, high-quality service while supporting colleagues as needed.

Qualifications

• At least one year’s experience in a busy front-of-house role within a professional-services environment.
• Excellent communication skills and the confidence to engage sensitively with vulnerable clients, colleagues and visiting professionals.
• Strong organisation, exceptional attention to detail and pride in delivering high-quality work.
• A positive, flexible approach, with the ability to manage deadlines and support the wider team.
• First-aid and fire marshal training would be welcome, but it is not essential, we’ll provide training.

Responsibilities

• Create a warm, professional welcome for everyone visiting or working at our EC1A office.
• Coordinate meeting room bookings, maintain internal guest lists and arrange refreshments.
• Keep client-facing areas immaculate and provide polished hospitality for meetings and in-house events.
• Manage building access, visitors and deliveries smoothly and securely.
• Support clients and colleagues in person and by telephone, responding with patience, discretion and empathy; some clients may be vulnerable and require additional assistance while visiting the office.
• Answer switchboard calls promptly and deliver consistently excellent customer service.
• Provide occasional cover for the Support team and help with relevant administrative and housekeeping tasks.

Skills

Front-of-house

Customer service

Communication

Organisation

Empathy

Flexibility

First-aid knowledge

Job description

Bolt Burdon Kemp in London is seeking a warm, organised Front of House Assistant to create an exceptional experience for clients and visitors to our EC1A office. You will join a friendly, proactive team delivering polished hospitality and confidential support across a busy law firm environment.

The role involves welcoming visitors, coordinating meetings, managing access and delivering empathetic, high-quality service while supporting colleagues as needed.