Client Experience Lead — Hybrid & AV Support

CMS UK; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive basic salary

Hybrid working policy

Generous bonus scheme

25 days holiday (rising to 28)

Private medical insurance

Enhanced parental leave

Equality Act accommodations

Job summary

CMS UK in London is seeking a full-time Client Services Executive to be the first point of contact for visitors and clients, ensuring a five-star welcome and professional reception on the Client Floor at Cannon Place.

You will coordinate meeting room bookings, provide AV support, assist with room setups, and help maintain a world-class environment while delivering outstanding customer care.

Qualifications

• Proven experience in customer service within a corporate setting.
• Strong IT skills including Microsoft Office.
• Excellent verbal communication and interpersonal skills.
• Proactive, service-focused attitude with the ability to stay calm under pressure.
• Strong organisational skills and the ability to prioritise.
• Problem-solving ability and willingness to take on new tasks.
• Experience in AV/IT support is desirable.

Responsibilities

• Greet visitors and clients, delivering a five-star welcome.
• Coordinate meeting room bookings using internal systems.
• Provide AV support for meetings and events, with full training provided.
• Set up conference rooms and equipment (laptops, screens, projectors, video conferencing).
• Answer calls promptly using guests' names for a personalised experience.
• Handle queries and complaints calmly and escalate when necessary.
• Maintain cleanliness and presentation across client areas.
• Manage ad hoc tasks (deliveries, flowers, taxis).
• Complete admin duties and maintain equipment inventories.
• Support internal and external events for smooth coordination.

Skills

Customer service

MS Office

IT support

Communication skills

Organisational skills

Tools

Manhattan Datacraft

Job description

CMS UK in London is seeking a full-time Client Services Executive to be the first point of contact for visitors and clients, ensuring a five-star welcome and professional reception on the Client Floor at Cannon Place.

You will coordinate meeting room bookings, provide AV support, assist with room setups, and help maintain a world-class environment while delivering outstanding customer care.