Reception & Café Assistant

Freedom Leisure; Bridgwater; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused leisure provider in Bridgwater seeks a Reception & Café Assistant to deliver exceptional customer service and manage café operations. This role requires friendly interaction with visitors, handling bookings, making beverages, and supporting events. The ideal candidate should enjoy a fast-paced environment, demonstrate multitasking abilities, and possess a passion for customer satisfaction. A flexible working schedule is involved, providing opportunities for career growth and development.

Benefits

Discounts on leisure activities

Incremental holidays

24/7 Employee Assistance Programme

Company pension

Cycle-to-work scheme

Qualifications

• Passion for delivering outstanding customer service.
• Comfortable using till systems and handling payments.
• Ability to remain calm in a busy environment.

Responsibilities

• Welcome all visitors with a smile and professionalism.
• Handle enquiries and bookings face-to-face and online.
• Prepare and serve hot and cold drinks in the café.
• Work collaboratively as part of a multi-skilled team.

Skills

Outstanding customer service

Ability to multitask

Using till systems

Barista skills

Reliability and flexibility

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positiveਿਤ vibes, great people, edilir real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the.Size UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If tante you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front‑of‑house team. In this dual role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast‑paced פֿאַר environment, we’d love to hear from you.

Key Responsibilities:

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
refer to up-to-date information on centre facilities, classes and promotions.

Café & Retail Service

• Prepare and serve hot and cold drinks, including barista‑style coffee.
• Offer a range of light snacks and pre‑packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Keep café spaces clean, well‑organised and customer friendly.

Teamwork & Operational Support

• Work as part of a collaborative, multi‑skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Hours: 4.75 hours per week, Monday – Sunday (rota basis)

We’re looking for someone who is:

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable Skills & Experience:

• Previous experience in a customer‑facing role in leisure, esperado fitness or community service settings.
• Hospitality or retail experience delivering customer excellence.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff Range (including family members)
• Incremental holidays
• 24/7 / Employee Assistance Programme – 24/7 confidential, independent and professional counseling.
• Company pension
• Various insurance and savings schemes
• Financial advice
• Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings).
• All this as well as fully funded training and career progression opportunities.

Closing date: 23rd January 2026

Salary: up to £12.21 per hour

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.