Reception & Café Assistant – Friendly Service & Barista Training

Freedom Leisure; Malvern Wells; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Staff membership discount

Employee Assistance Programme

Incremental annual leave

Staff shopping discounts

Training and development opportunities

Insurance schemes

Job summary

Freedom Leisure is hiring a Reception & Café Assistant to warmly welcome visitors at the front desk and deliver high‑quality service in the on‑site café. You’ll handle bookings, memberships, and payments while keeping the reception tidy and inviting.

The role requires a friendly, multitasker with customer‑facing experience in leisure or retail settings. Barista training is provided, with a rota-based 8.5 hours per week schedule across seven days.

Qualifications

• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.
• Previous experience in a customer-facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up‑to‑date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Prepare and serve hot and cold drinks, including barista‑style coffee.
• Offer a range of light snacks and pre‑packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Keep café spaces clean, well‑organised and customer friendly.
• Work as part of a collaborative, multi‑skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Skills

Customer service

Till systems

Cash handling

Barista training

Multitasking

Team player

Leisure/fitness experience

Tools

Booking systems

Till systems

Job description

Freedom Leisure is hiring a Reception & Café Assistant to warmly welcome visitors at the front desk and deliver high‑quality service in the on‑site café. You’ll handle bookings, memberships, and payments while keeping the reception tidy and inviting.

The role requires a friendly, multitasker with customer‑facing experience in leisure or retail settings. Barista training is provided, with a rota-based 8.5 hours per week schedule across seven days.