Guest Experience Receptionist – Flexible Hours & Staff Perks

Freedom Leisure

Ash

On-site

GBP 1,102,000 - 1,791,000

Full time

9 days ago

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Benefits offered by this job

Discounted Staff Membership (including

Employee Assistance Programme: 24/7

Flexible working hours

My Staff Shop discounts

Paid annual leave

Potential permanent work opportunities

Insurance and savings schemes

Job summary

Freedom Leisure is seeking a friendly Receptionist to join our front-of-house team. You will be the first point of contact for customers, delivering a warm welcome and excellent service in a fast-paced environment.

Responsibilities include handling enquiries, bookings, memberships, till operations, and providing facility information. We value teamwork, ongoing training, and adherence to safeguarding and health & safety policies.

Qualifications

Passionate about delivering outstanding customer service.
Comfortable using till systems and handling cash/card payments.
Able to multitask and remain calm in a busy environment.
A proactive, flexible and reliable team player.

Responsibilities

Welcome all visitors with a smile in a friendly and professional manner.
Handle enquiries, bookings and memberships face-to-face, online and by phone.
Accurately operate booking, till and membership systems.
Provide up-to-date information on centre facilities, classes and promotions.
Maintain a tidy, inviting reception area and ensure high standards of presentation.
Work as part of a collaborative, multi-skilled team.
Support the delivery of events and activities within the centre.
Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
Participate in relevant training and ongoing professional development.