Reception & Café Assistant - Part Time - Malvern Splash Leisure Complex

Freedom Leisure; Malvern Wells; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Staff membership discount

Employee Assistance Programme

Incremental annual leave

Staff shopping discounts

Training and development opportunities

Insurance schemes

Job summary

Freedom Leisure is hiring a Reception & Café Assistant to warmly welcome visitors at the front desk and deliver high‑quality service in the on‑site café. You’ll handle bookings, memberships, and payments while keeping the reception tidy and inviting.

The role requires a friendly, multitasker with customer‑facing experience in leisure or retail settings. Barista training is provided, with a rota-based 8.5 hours per week schedule across seven days.

Qualifications

• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.
• Previous experience in a customer-facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up‑to‑date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Prepare and serve hot and cold drinks, including barista‑style coffee.
• Offer a range of light snacks and pre‑packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Keep café spaces clean, well‑organised and customer friendly.
• Work as part of a collaborative, multi‑skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Skills

Customer service

Till systems

Cash handling

Barista training

Multitasking

Team player

Leisure/fitness experience

Tools

Booking systems

Till systems

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.

You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

This is your place. This is where you matter

About the Role

We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front‑of‑house team. In this dual role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.

Key Responsibilities:

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up‑to‑date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Prepare and serve hot and cold drinks, including barista‑style coffee.
• Offer a range of light snacks and pre‑packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Keep café spaces clean, well‑organised and customer friendly.

Teamwork & Operational Support

• Work as part of a collaborative, multi‑skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.

Hours: 8.5 hours per week, Monday - Sunday (Rota basis)

Requirements

We’re looking for someone who is:

• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.
• Previous experience in a customer‑facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax‑efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e‑vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date: 11th September 2026

Salary: up to £12.71 per hour

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.