Reception & Café Assistant - Part Time - Malvern Splash Leisure Complex

Freedom Leisure; Malvern; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Discounted staff membership

Employee Assistance Programme

Financial advice

Incremental annual leave entitlement

Staff shop discounts

Fully funded training and development

Insurance and savings schemes

Job summary

Freedom Leisure in England invites applications for a Reception & Café Assistant. You will be the first point of contact at reception and deliver excellent service in our café, greeting customers warmly and supporting transactions with accuracy.

The role blends front-of-house duties with barista-style beverage service in a busy, friendly environment. Training is provided, and a flexible rota supports work-life balance.

Qualifications

• Experience in customer-facing role in leisure, fitness or community settings is desirable.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.

Responsibilities

• Welcome visitors with a smile in reception.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Operate booking, till and membership systems.
• Provide up-to-date information on facilities, classes and promotions.
• Maintain a tidy reception area with high presentation standards.
• Prepare and serve hot and cold drinks in café.
• Offer light snacks and pre-packaged items.
• Ensure food hygiene and health and safety standards.
• Replenish café stock and keep spaces clean.
• Work as part of a collaborative team and support events.

Skills

Customer service

Till systems

Cash handling

Barista experience

multitasking

Tools

POS till

Café equipment

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good!

At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference.

As one of the UK's leading charitable leisure trusts, we're proud of our mission: Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We're all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us.

You don't need to be an expert to get started—we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time

We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

This is your place. This is where you matter

About The Role

We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front-of-house team. In this dual role, you'll be the first point of contact for our customers - providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner
• Handle enquiries, bookings and memberships face-to-face, online and by phone
• Accurately operate booking, till and membership systems
• Provide up-to-date information on centre facilities, classes and promotions
• Maintain a tidy, inviting reception area and ensure high standards of presentation

Café & Retail Service

• Prepare and serve hot and cold drinks, including barista-style coffee
• Offer a range of light snacks and pre-packaged food items
• Always ensure compliance with food hygiene and health & safety standards
• Replenish café stock and vending machines as required
• Keep café spaces clean, well-organised and customer friendly

Teamwork & Operational Support

• Work as part of a collaborative, multi-skilled team
• Support the delivery of events and activities within the centre
• Follow Freedom Leisure's policies on safeguarding, health & safety and customer care
• Participate in relevant training and ongoing professional development

Hours: 8.5 hours per week, Monday - Sunday (Rota basis)

Requirements

We're looking for someone who is:

• Passionate about delivering outstanding customer service
• Comfortable using till systems and handling cash/card payments
• Barista experience is desirable but training can be provided
• Able to multitask and remain calm in a busy environment
• A proactive, flexible and reliable team player

Desirable Skills & Experience

• Previous experience in a customer-facing role in leisure, fitness or community service settings
• Hospitality or Retail experience delivering customer excellence

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date: 11th September 2026

Salary: up to £12.71 per hour

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.