Reception and Support Technician
Mid and South Essex NHS Foundation Trust
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Job summary
Mid and South Essex NHS Foundation Trust is recruiting a Reception and Support Technician for Basildon Hospital's Medical Education Centre. The role is full-time, Monday to Friday, with duties spanning greeting visitors, handling enquiries, and coordinating AV support for training events.
Ideal candidates will have GCSEs in English/Maths/IT, strong IT skills with Microsoft Office, and the ability to work under pressure. Visa sponsorship is not available.
Qualifications
- GCSE or equivalent in English, Maths and IT
- Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc....)
- Technical experience of computers
- Ability to work under pressure and demonstrate attention to detail
- Desirable: Previous experience and knowledge of operating video conferencing and audio-visual equipment
Responsibilities
- Act as first point of contact for visitors to the department, providing a welcoming environment, meeting and greeting all visitors and handling their enquiries professionally and helpfully
- Provide an excellent customer care service, including dealing with visitors, telephone and written enquiries for details of meetings, promotions, examinations, activities, training and development sessions and taking action as appropriate
- Liaise with key external organisations to ensure the smooth running of study days and other important events
- Assist with signing-in and refreshments at events
- Ensure any messages are passed to the appropriate person promptly
- Provide assistance in supporting an audio-visual service to meet the needs of the users, ensuring appropriate use of equipment at all times
- Report technical problems and undertake basic maintenance such as replacing microphones and batteries
- Work with internal and external customers to determine their needs for audio visual support during their event
- Support with the set-up of audio-visual equipment for training sessions and meetings
- Configure equipment to ensure it meets the requirements of the event
Skills
Education
Tools
Job description
Go back Mid and South Essex NHS Foundation Trust
The closing date is 27 September 2026
An exciting opportunity has arisen for an enthusiastic and dedicated Receptionist to join our team in the Medical Education Centre at Basildon Hospital.
You will have a confident manner in both face-to-face and telephone communication, together with good IT skills. You will enjoy providing excellent customer care and have a passionate approach to your work.
An exciting opportunity has arisen for an enthusiastic and dedicated Receptionist to join our team in the Medical Education Centre at Basildon Hospital.
You will have a confident manner in both face-to-face and telephone communication, together with good IT skills. You will enjoy providing excellent customer care and have a passionate approach to your work.
This is a full-time position, Monday to Friday.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
No VISA sponsorship available for this role
- Act as first point of contact for visitors to the department, providing a welcoming environment, meeting and greeting all visitors and handling their enquiries professionally and helpfully
- Provide an excellent customer care service, including dealing with visitors, telephone and written enquiries for details of meetings, promotions, examinations, activities, training and development sessions and taking action as appropriate
- Liaise with key external organisations to ensure the smooth running of study days and other important events
- Assist with signing-in and refreshments at events
- Ensure any messages are passed to the appropriate person promptly
- Provide assistance in supporting an audio-visual service to meet the needs of the users, ensuring appropriate use of equipment at all times
- Report technical problems and undertake basic maintenance such as replacing microphones and batteries
- Work with internal and external customers to determine their needs for audio visual support during their event
- Support with the set-up of audio-visual equipment for training sessions and meetings
- Configure equipment to ensure it meets the requirements of the event
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
For further information about the role and the essential criteria, please refer to the attached Job Description. We look forward to your application.Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
- GCSE or equivalent in English, Maths and IT
- Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc....)
- Technical experience of computers
- Ability to work under pressure and demonstrate attention to detail
- Previous experience and knowledge of operating video conferencing and audio-visual equipment
- Ability to communicate with people face to face, via email and over the telephone to a high standard
- Previously worked in a customer facing role
- Flexible approach to work
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Mid and South Essex NHS Foundation Trust
Basildon
Nethermayne
Basildon
SS16 5NL
United Kingdom
https://www.mse.nhs.uk (Opens in a new tab)
£25,760 a yearPer Annum (Pro Rata for Part Time)
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