Receptionist/Clerical Officer

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 20,000 - 24,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking a Receptionist/Clerical Officer to be the first point of contact in our Sexual Health services. You will provide welcoming, courteous customer care and support improvements to service quality.

The role involves working flexibly across locations within the trust and requires good general education and IT system training. The post emphasises patient-centered care and teamwork within a busy NHS environment.

Qualifications

• Computer literate with experience using a keyboard.
• Interpersonal and communication skills.
• General knowledge of the NHS.
• Ability to work under pressure.
• Good standard of general education.
• Will be required to undertake training on IT systems used by the service.
• Previous clerical and customer care experience.
• Work in a client centred healthcare environment.

Responsibilities

• Be the welcoming face and first point of contact for clients accessing Sexual Health services.
• Provide exceptional client care and customer service.
• Support continuous improvement initiatives to enhance service quality.

Skills

Computer literacy

Interpersonal skills

NHS knowledge

Ability under pressure

Education

General education

Job description

Receptionist/Clerical Officer

The closing date is 24 September 2026

Are you an enthusiastic and efficient individual looking to make a difference? We have an exciting opportunity for a Receptionist/Clerical Officer in our Sexual Health department.

Key Responsibilities:

• Be the welcoming face and first point of contact for clients accessing our Sexual Health services.
• Provide exceptional client care and customer service.
• Support continuous improvement initiatives to enhance service quality.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for personal and professional growth.
• The chance to be part of a team dedicated to providing the highest quality care.

If you are passionate about helping others and thrive in a fast-paced setting.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge

• Computer literate, with experience of using a keyboard
• Interpersonal and communication skills
• General knowledge of the NHS
• Ability to work under pressure

Qualifications

• Good standard of general education

Further Training

• Will be required to undertake training on IT systems used by the service

Experience

• Previous clerical and customer care experience
• Work in a client centred healthcare environment

Contractual requirements

• Ability to travel to various locations within hospital and community settings
• Ability to work flexibly to meet the needs of the service
• Need to be able to work across seven day service provision
• Mandatory training as per trust requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sherwood Forest Hospitals NHS Foundation Trust