Support Secretary / Admin Clerk - Older People Team

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Staff pool

Job summary

The Royal United Hospitals Bath NHS Foundation Trust is seeking a part-time Support Secretary / Admin Clerk for the Older People Team at the Royal United Hospital in Bath. The role involves supporting the admin team, handling referrals, liaising with the medical team, and producing clinic letters, with training provided where needed.

Ideal candidates will have decent IT skills, experience in customer care or admin, and the ability to work under pressure.

Qualifications

• Evidence of competent IT skills (MS Office)
• Experience in customer care
• Experience with word processing/audio typing
• RSA Level 2 or equivalent

Responsibilities

• Provide support to the admin team within the department
• Deal with referrals and liaise with the medical team
• Produce clinic letters and handle general duties
• Support discharged inpatient side and check discharge summaries and results

Skills

IT skills

Customer care

Word processing

Audio typing

MS Office

Education

RSA Level 2 or equivalent

Tools

Millennium

MS Teams

Outlook

Job description

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Town Bath Salary £25,272 per annum, pro rata Salary period Yearly Closing 17/09/2026 23:59

Support Secretary / Admin Clerk - Older People Team

NHS AfC: Band 2

Job overview

We are looking for a support secretary to join the Care of the Elderly Team. You must be able to communicate effectively with colleagues, patients and medical teams, have the ability to work under pressure, have excellent time management skills and the ability to be able to problem solve.

The role of the support secretary is to provide support to the admin team within the department, dealing with referrals, liaising with the medical team and the production of clinic letters amongst other general duties. This role is also to support the discharged inpatient side of the department which will include the checking of discharge summaries, checking results and general inpatient queries that come in for the Consultants once the patient has been discharged from the ward.

Previous administrative experience is desirable, but not essential as full training will be given. School leavers are also very welcome to apply. Medical terminology is desirable but not essential. Our ideal candidate will be flexible, adaptable and willing to work as part of our busy team and cross cover as necessary when required which may involve swapping working days on occasion but plenty of notice would be given.

This role is part time 22.5 hours per week and is ideally to be over 3 full days. Specific days can be discussed.

Main duties of the job

The role of the support secretary is to provide support to the admin team within the department, dealing with referrals, liaising with the medical team and the production of clinic letters amongst other general duties. This role is also to support the discharged inpatient side of the department which will include the checking of discharge summaries, checking results and general inpatient queries that come in for the Consultants once the patient has been discharged from the ward.

Please see attached Job Description and Person Specification for more details

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for more details.

Person specification

Qualifications and Training

• Evidence of competent IT skills (MS Office)
• Experience in customer care
• Experience with word processing/audio typing
• RSA Level 2 or equivalent

Knowledge and Experience

• Knowledge of Word, Outlook, Microsoft Teams
• Previous admin experience of working in the NHS or similar health care setting (patient / customer focused environment)
• Knowledge of and previous experience of using Millennium

Skills

• The ability to communicate effectively with staff of all levels
• The ability to work well under pressure and meet deadlines
• Organised, efficient and accurate in the processing of clerical work
• The ability to work efficiently as part of a team

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

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